Shipping Policy

Last Updated: October 27, 2026

1. Order Processing Time

We aim to process and dispatch orders as quickly as possible. Order processing may take 1–2 business days, depending on product availability and order volume.

Orders may take longer to process during sales, public holidays, or busy periods.

2. Delivery Time

Orders within Pakistan are generally delivered within 3–4 business days after dispatch.

Delivery times may vary depending on the customer's location, courier service, public holidays, weather conditions, and unexpected delays.

3. Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before the order is confirmed.

Shipping charges may vary depending on the delivery location, parcel weight, and courier service.

4. Payment Methods

We may offer Cash on Delivery (COD) and other payment methods displayed at checkout.

For COD orders, customers pay the applicable order amount to the courier at the time of delivery, according to the payment terms confirmed when placing the order.

5. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing a complete and accurate shipping address and contact number.

If a parcel cannot be delivered because of incorrect information, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Additional shipping charges may apply if the order needs to be shipped again. Any such charges will be communicated to the customer in advance.

6. Order Tracking

If tracking information is available, we will share it with the customer once the order has been dispatched.

Customers can use the tracking details to check the delivery status of their parcels.

7. Delayed or Lost Shipments

We make reasonable efforts to deliver orders within the estimated delivery time. However, delays may occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost, please contact us so we can assist you.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order details and clear photographs of the issue.

We will review the matter and assist with an appropriate resolution according to our Return and Refund Policy and applicable law.

9. Contact Information

For shipping and delivery questions, please contact us:

• Store Name: [ZAREHZA]

• Email: [zarehza.co@gmail.com]

• WhatsApp/Phone: [+92 324 8260320]